FAQ

FAQ

Tickets
What are the age groups for a Child and Senior tickets?
A Child ticket is 3 to 11 and a Senior ticket is 55+. Children under 2 who do not require a seat are free.

Where can I find information on pricing?
Pricing varies by location. Please check the specific showtime for your preferred theatre for the most accurate information.

What are the matinee showtimes?
Matinee showtimes are any shows before 6:00pm Monday through Friday and any shows before 4:00pm on Saturday and Sunday.
What is the convenience fee for?
To guarantee you are able to get your tickets to the hottest movies before they sellout we offer the convenience of purchasing tickets online and through our app. To ensure we are able to maintain this service for our valued guests, we charge a small fee per ticket. The charge per ticket is displayed in the Order Summary page during the booking process. For ticket refunds, convenience fees for online ticket purchases will not be refunded.
What do the filter icons mean?
GTX - Premium Large Format Auditorium, available at select GTC locations
CC - Closed Captioning
AD - Audio Description
3D - This showtime is showing in 3D
Reserved - Seats must be selected when purchasing a ticket. Purchase tickets in advance on our website or app for best seat selection.
Premium - Upgraded seating
21+ - Must be 21 years old or older to attend, located at select GTC locations
Refunds
How do I get a refund for tickets I am unable to use?
All tickets purchased on the website may be refunded at GTCMovies.com/Refunds until one hour before showtime. All other refunds must be processed in person directly at the theatre the tickets were purchased for prior to the published show time. The theatre will need the booking / confirmation number or the date and time of the purchase as well as the first six and the last four digits of the credit card used to make the purchase. Convenience fees for online ticket purchases will not be refunded.

faq

Frequently Asked Questions

Program Details

You must be at least 18 years of age to join O’Neil Perks + Rewards.

If you are under the age of 18, you may only participate under when added to the account of a parent or legal guardian who agrees to be bound by the terms and conditions of the program.

Movie Lover, Film Buff and CineMaster.

All customers will start at Movie Lover. To reach Film Buff, you must accumulate 400 points before being upgraded to Film Buff. To reach Cinemaster, you must be a Film Buff and accumulate 1,000 points.

Yes! A free ticket voucher will be added to your Perks + Rewards account. The voucher will expire 90 days after it is issued. Your birthday rewards will also grow as you reach new tiers.

Yes! All registered Perks + Rewards members will have their booking fees waived on the O’Neil Cinemas website. You will need to be logged in to your account prior to starting your purchase.

Earning Points

$1 spent equals 1 point earned. (points will not be earned on tax paid)

There are no points earned on gift card purchases and other similar purchases. Points will be earned when the gift card is redeemed.

Points cannot be combined with another Perks + Rewards account.

Yes! Once you’ve reached Film Buff or CineMaster status, you are eligible for the following:

  • Film Buff earn 1.5x points on Wednesdays
  • CineMaster earn 2x points on Mondays + Wednesdays

Redeem points for Digital Dollar Rewards, which are automatically loaded onto your Perks + Rewards account.

You can use your Digital Dollar Rewards at any O’Neil Cinemas location, www.oneilcinemas.com, on the O’Neil Cinemas app and at the Backstage Lounge & Bistro located at our Littleton location.

Remember, the more you spend the faster you earn:

  • Movie Lover: For every 100 points earned, receive a $5 Digital Dollar Rewards
  • Film Buff: For every 75 points earned, receive a $5 Digital Dollar Rewards
  • CineMaster: For every 50 points earned, receive a $5 Digital Dollar Rewards
  • Points will reset with every $5 Digital Dollar Rewards earned.

Total accumulated points will be tracked and can be checked when you are logged into your account via your profile. As you earn points you will move closer to entering the next Perks + Rewards tier.

For every $5 Digital Dollar that is redeemed, your account balance will decrease by 100 points.

Rewards

All rewards will be transferred to the new Perks + Rewards program. However, existing points will not be transferred. Existing members will receive a $5 Digital Dollar Rewards that will automatically be loaded to their account. All loyalty members will start at 0 points.

Remember, you still need to complete a customer profile to take advantage of all the Perks + Rewards offered. Complete your profile here:

As a new perk, we will be offering birthday rewards to our members! On the day of the registered member’s birthday a Perk will be added to their account as outline below:

  • Movie Lovers Free ticket voucher
  • Film Buffs Free ticket and free small popcorn
  • CineMasters Free ticket, small popcorn + small drink
  • All vouchers will expire 30 days from the customer’s registered birthdate.

Your $5 Digital Dollar Rewards can be applied to ticket purchases, concession purchases and purchases at the Backstage Lounge & Bistro located at our Littleton location. They can be used on the website, kiosk, and the app (coming soon.)

You may redeem one $5 Digital Dollar per item.

No, Digital Dollar Rewards never expire.

Yes! All members will receive $5 Bargain Tuesday movie tickets for standard movies. If purchasing online or through the app, be sure to log into your account prior to completing the purchase to receive the discount. At the theater, present your loyalty member number. We can also search you by name of email.

Perks + Rewards Cards

Yes! You will need to update your new profile to link the card with your new account! This can be done on our website or on the app. Under the Sign Up tab, click the blue button and enter your email address.

Please note we will not be issuing physical cards to new loyalty members.

Please speak with an O’Neil Cinemas team member and they will make this change for you

If you provided an email address your account should still be active. This can be done on our website or on the app. Under the Sign Up tab, click the blue button and enter your email address.

We can search for your account with your name or email address. Your profile must be completed for us to search for you in our system

Things to know

If no points are earned over a period of 6 months, you will automatically be dropped to the previous tier.

Yes, the points earned will be deducted if the transaction is refunded. O’Neil Cinemas reserves the right to "unregister” and make ineligible for Perks + Rewards program points or Rewards any Card that has been inactive for two (2) consecutive years. Inactive is defined as no Points earned.

Yes and No. Yes, because your points will reset with every $5 Digital Dollar Rewards earned. No, because we still count those points towards reaching your next tier. We consider them lifetime points and you will be able to see your overall total when logged into your Perks + Rewards account online.

No, only 1 account per person. Accounts and points cannot be combined.

We will be switching to virtual accounts. If you want to have a physical card you will need to keep the one you already have. All new members will have a virtual account.

FAQ-Moraine

FAQ

Frequently Asked Questions

Welcome to Tuxedo Cinemas, your friendly neighborhood movie theater! We changed our name from MovieScoop Cinemas, but we are the same movie-loving company with great popcorn deals, special ticket prices, and loyalty perks. We wanted a name that better suits our movie theaters and our welcoming vibe. Plus, we now have a cute moviegoing mascot named Tuxedo! (And, your MovieScooop bucket, gift cards, loyalty points, and vouchers are all still good, of course)! Thank you! See you at the cinema!

GENERAL

We open 30 minutes before the first show of the day, and close the front doors 15 minutes after the last movie has started.

We recommend purchasing tickets online. That way, you won't have to wait at the box office and you guarantee your seat! And, it is super easy: Just select the movie you want to see, hover over the time you prefer, and the word BUY will appear. Just click it and you're on your way!

The service fee covers the external costs of online financial transactions. Fortunately, we keep our service, or convenience, fee the lowest of any other online movie ticketing platform.

Special Cinema Events are unique shows featuring music concerts, performing arts, classic movies, art house movies, film festivals, and other original programming. Through distributors such as Fathom Events and Trafalgar Releasing, these original cinematic events offer high-quality specialty entertainment that warrants different pricing than a regular movie. Special Cinema Events are limited engagement shows. Special Cinema Events do not allow refunds or ticket exchanges and do not accept movie passes.

When you need to reach us directly, please email us through our  contact us page. This is the most efficient way to communicate with our management team.

If you get our voicemail, that just means we are busy helping customers and can't answer the phone. The quickest and easiest way to reach us is by our online  Contact Us form. Most emails are answered within 24 hours. We look forward to hearing from you!

Yes, our guests can dress up in costumes. However we do have costume restrictions. Face paint, face masks, and weapons (even though fake) of any kind are not permitted.

Never! We are open 365 days a year! We post our upcoming movie showtimes by Wednesday morning each week.

Yes! Please apply through our online application at TuxedoCinemas.com

We post the upcoming movie schedule by Wednesday morning each week. When possible, we also post the showtimes for future movies with sneak previews! So, if you don't see any movies listed for the weekend yet, not to worry -- the showtimes will be available by Wednesday at the latest!

Each movie is booked for one week at a time. The length of its showing depends largely on the movie's popularity and other scheduled releases. We generally find out by Tuesday afternoon what will be playing for the week ahead; showtimes and films are posted by Wednesday afternoon at the latest. If you are interested in booking a party for a specific movie, please contact us and we can help you organize and schedule your party around that movie's expected dates.

TICKETING AND REFUNDS

Yes. In addition to the special days for students, seniors, and the military, we offer a weekly Mighty Movie Monday, with lower ticket prices and lower concession prices.

Yes, our student day is Study Break Tuesdays. Please see your theater's  admission price webpage.

Easy enough. Please email us through our  Contact Us formand we'll take care of it!

If you have your reference number, you can use that to pick up your tickets. You can also bring in your method of payment and we can print your tickets when you arrive. Alternatively, you can email us through our  Contact Us form and we will resend you the confirmation.

Please email us through our  Contact Us form on our website and we will respond within 24 hours. We can issue you the same number of movie passes. Please note: we do need a minimum of eight hours advance notice to provide this courtesy. If you purchased tickets to a Special Cinema Event, we cannot offer refunds or exchanges. All Special Cinema Event ticket sales are final.

Yes! We do accept Fandango. Please purchase and book your movie tickets through Fandango's website since movie theaters cannot process Fandango cards directly.  Thank you!

You can purchase up to ten tickets in one transaction. If you are purchasing tickets for a group of that size, you may want to consider booking your movie as a  private event, and enjoy great concession deals! Thank you!

RATINGS AND ADMISSION GUIDELINES

Using the Motion Picture Association of America's rating system and suggested age guidelines, guests must present a valid ID and be 17 years or older to purchase a ticket to an R-rated movie. Children under 12 are not allowed in R-rated features. All guests for R-rated features are charged as adults.

Guests younger than two years old are free, provided they sit on their parent's or guardian's lap.

Anyone 12 years and younger qualifies for the child ticket price. Anyone 60 years and older can enjoy the senior ticket prices. We also offer lower ticket prices on Senior Thursdays" -- and a special concession deal!

MOVIE THEATER ETIQUETTE

To ensure all guests fully enjoy their movie going experience, we ask that all guests respect the following rules: 1) no smartphone use during a feature presentation; 2) no excessively loud talking during a feature presentation; 3) no alcohol, vaping, smoking of any kind, or drug use on cinema grounds; 4) only working law enforcement personnel may carry weapon(s) onto cinema grounds. Anyone whose behavior does not allow other patrons to watch their movie will be asked to leave without a refund. If necessary, police will be called.

In case a guest is excessively loud, disruptive, and/or demonstrating offensive behavior, a staff member will issue a warning. Should a guest continue such offensive, disruptive, or loud behavior, the individual(s) will have to leave the theater grounds without a refund. Police may be called if necessary.

We do not allow external drinks or food into the theater without prior approval for a special event or birthday party.

We are joining other retailers in asking our customers to not carry firearms into our theaters other than authorized law enforcement officials.

We reserve the right to search any large bag, purse, or backpack before a guest enters the theater. If the patron refuses the search request, this individual will not be admitted. Thank you for understanding and cooperating with this rule so that everyone feels comfortable.

ACCESSIBLE MOVIEGOING

Yes, all Tuxedo Cinemas has a variety of  assistive equipment, including Closed caption glasses, Closed caption receivers, and HI-VI headsets (hearing impaired and visually impaired). On Thursdays, we also offer Open Captions on the first set of each movie playing before 3pm. Look for the "OC" next to the showtime to book your open caption movie.

Please ask for a manager upon arriving at the theater to borrow an assistive device before your movie begins. You can learn more about these assistive technologies on our website, TuxedoCinemas.com/accessible-movies 

LOST AND FOUND

We've all done it: Leaving a wallet, smartphone, glasses, and/or hat, and the link somewhere between here and there! Definitely not pleasant. As soon as you think you left it here, please call or email us. We will do our best to help you find whatever was lost! Regarding any items valued at $100 or more, we report it to the local law enforcement authorities. We are not responsible for lost, stolen, or forgotten items on the theater grounds.

GIFT CARDS

You bet! You can purchase gift cards in our lobby, or you can purchase  digital gift cards through our website's gift store.

You're a good friend! You can purchase a digital gift card through our "e-gift card" store. We email you the e-gift card which you can send to your lucky friend! Or, if you would prefer the actual physical gift card, please email us your contact information and when you need the gift card. We will call you within one business day to organize all the fun details. It's an ideal gift!

If your card or ecard has a PIN, you can check your balance on our website's gift store by clicking  here. If you do not have a PIN, then please email us your gift card number through our secured  Contact Us form, and we will look it up for you!

CONCESSIONS

Yes, our movie theater popcorn is gluten-free and vegan. Some of our gourmet popcorn flavors are not vegan.

Yes. We offer a $2-$3-$4 menu on our weekly Mighty Movie Monday (please see  admission webpage for your theater's ticket pricing). Another high-value concession item is our popcorn and beverages combos and our Popcorn Bucket Club refill deals!

Yes, we offer a variety of beverages, including Stubborn, Bubly water, waters, Sobe, Ice Tea, coffee, Pink Lemonade, and other beverages, depending on your Tuxedo Cinemas location.

EVENTS

We love to host  birthday parties! We offer several concession options for the birthday party group too. We look forward to celebrating with you!

Absolutely!  School field trips are fun, economical, and easy to arrange. Tuxedo Cinemas offers special ticket pricing exclusively for school events scheduled during the week before 10am. Field trip showings are closed to the general public -- giving you the whole auditorium for your educational event! School groups can also choose from our special concession deals and prices.

Definitely. Entertain and impress your guests with a  private screening in your own auditorium! We also offer special concession rates!

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